Privacy Policy

At MedReception AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Who We Are

MedReception AI provides virtual receptionist services for medical practices. We help healthcare providers manage appointment scheduling, patient inquiries, and administrative communications. Our website, getmedreception.com, serves as an informational resource and contact point for prospective clients.

Information We Collect

When you contact us through our website or inquiry forms, we may collect the following information:

• Name and contact information (email address, phone number)
• Practice name and type of medical services
• Service interest and inquiry details
• Communication preferences

We do NOT collect Protected Health Information (PHI) or patient medical records through our website or initial inquiry process.

SMS Messaging

If you provide your phone number and consent to receive text messages, we may send you SMS communications regarding:

• Service information and updates
• Appointment scheduling and confirmations
• Important account notifications

By providing your phone number and opting in, you consent to receive automated text messages. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance.

For complete SMS messaging terms, please see our SMS Terms and Conditions.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide information about our services
• Process service requests and maintain client relationships
• Send communications about our services (with your consent)
• Improve our website and services
• Comply with legal obligations

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

HIPAA Notice

MedReception AI provides services to healthcare providers and may handle Protected Health Information (PHI) in the course of delivering virtual receptionist services. However, PHI is handled exclusively through secure, HIPAA-compliant systems and patient portals—never through our public website or general inquiry forms. When we act as a Business Associate under HIPAA, we maintain separate Business Associate Agreements with covered entities and implement all required safeguards for PHI handling, storage, and transmission.

Third-Party Services

We may use third-party service providers to help us operate our website and deliver our services. These providers are contractually obligated to protect your information and use it only for the purposes we specify. We do not sell your personal information to third parties.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications
• Object to or restrict certain processing of your information

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: